I am a strategic operations executive with extensive experience in establishing valuable customer partnerships, accelerating sales, and growing early-stage companies. I am highly skilled at driving customer success to maximize product utilization, achieving high levels of satisfaction. My expertise is in SaaS and mobile products for early-stage companies. By building high-performing teams who work with clients from initial implementation planning through post-deployment support, I am able to create a cohesive organization that understands the unique needs of each customer and can formulate appropriate solutions to capture, retain, and grow accounts.
I am adept at working directly with large enterprise clients to define key business drivers first in entertainment and technology and most recently in healthcare. I specialize in innovative strategies for new products leveraging traditional habits, workflows and marketing tactics.
Lately, I have been focused in healthcare provider communication and collaboration in both fee-for-service and value-based care models, successfully enabling the delivery of enhanced patient care and consistent financial ROI for customers.
I have a respected track record as revenue driver, trusted advisor, innovative problem-solver and leader.